Jurnal Akuntansi dan Manajemen
Vol. 22 No. 2 (2025)

Polarisasi gender dalam efektivitas eWOM: Studi tentang peran kepercayaan dalam membentuk niat beli online

Irawan, Indra Ade (Unknown)



Article Info

Publish Date
29 Jun 2025

Abstract

This study aims to analyze the differences in the mechanisms of electronic word-of-mouth (EWOM) influence on purchase intention based on gender, by examining the mediating role of trust. Additionally, the study examines how the relationships between eWOM, trust, and purchase intention vary by gender. This study employed a survey of 235 university students as respondents, utilizing Structural Equation Modeling (SEM) analysis techniques to investigate the relationships between variables. The results indicate that at the aggregate level, eWOM has both direct and indirect effects on purchase intention, mediated through trust. Segmentation analysis revealed a different pattern: in women, eWOM primarily operates through trust formation, while in men, this relationship was not significant. These findings have important theoretical implications regarding the need for a gender-specific contextual information processing model, as well as practical implications for marketers developing differentiated eWOM strategies, focusing on building credibility for female consumers and exploring alternative approaches for male consumers. This study also opens up opportunities for further research on gender-specific moderating variables and psychological mechanisms in the context of digital marketing.

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Journal Info

Abbrev

JAM

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Akuntansi dan Manjemen (JAM) has been published by the Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta. JAM published two times a year in April and October. Jurnal Akuntansi dan Manjemen focuses on issues pertaining empirical investigation on Indonesian accounting and management. JAM aimed to ...