Business Management
Vol 4, No 3 (2025): Business Management Agustus

Marketing Strategy of Ayodya Resort Bali Hotel Through E-Commerce (Website) in Optimizing Room Occupancy Level

Putri, Ni Kadek Sudiasih Ari Artini (Unknown)



Article Info

Publish Date
02 Aug 2025

Abstract

This study aims to identify effective website-based e-commerce marketing strategies to increase room occupancy at Hotel Ayodya Resort Bali using a descriptive qualitative method and SWOT analysis. Data were collected through interviews, observation, documentation, and literature review, and analyzed using IFAS, EFAS, the IE Matrix, and the SWOT Matrix. IFAS results highlight key strengths, such as the hotel's strategic location and strong brand reputation (score 0.60), while weaknesses include low digital adaptability among staff (score 0.10), with a total IFAS score of 2.95. EFAS analysis shows opportunities in digitalization trends (score 0.60) and threats from intense five-star hotel competition (score 0.30), totaling 2.70. The IE Matrix places the hotel in the "grow and build" quadrant, suggesting a stability strategy. The SWOT analysis generates SO, WO, ST, and WT strategies, focusing on website optimization, staff digital skill development, strengthening local identity, and market diversification. Practically, the study demonstrates that website-based e-commerce improves promotional efficiency and room distribution, while theoretically confirming the effectiveness of SWOT and IE analysis in crafting sustainable digital marketing strategies in hospitality.

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Journal Info

Abbrev

Bisnis

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen Bisnis diterbitkan oleh Lembaga Penelitian dan Pendidikan (LPP) Mandala. Artikel berupa tulisan yang diterbitkan versi cetak dan online secara berkala pada bulan Februari dan Agustus di bidang Ilmu Manajemen dan Bisnis. Penerbitan ini memuat tulisan bersifat ilmiah dalam bentuk ...