JAM : Jurnal Aplikasi Manajemen
Vol. 11 No. 2 (2013)

Pengaruh Atribut Produk, Harga, Kebutuhan Mencari Variasi dan Ketidakpuasan Konsumen terhadap Keputusan Perpindahan Merek dari Samsung Galaxy Series di Kota Malang

Arianto, Anandhitya Bagus (Unknown)



Article Info

Publish Date
28 Jul 2025

Abstract

 The purpose of this study is to analyze the influence of product attributes, prices, the need to find variations and dissatisfaction on brand switching decisions toward Samsung Galaxy series. The population of this research is consumers who use smartphone with Android operating system, with sample number as many as 100 respondents. Data analysis in this study uses multiple regression. The results showed thatthe product attributes and prices provides significant but negative effect on brand switching decisions; meanwhile, the need for variation and dissatisfaction brings positive and significant impact on brand switching decisions. In order to avoid brand switching behavior, the company developed a marketing strategy by making innovations on product attributes and making proper pricing that suits the needs ofconsumers. In addition, Samsung's strategy to attract potential buyers is by giving promotions and attractive discounts. The company must continuously create a good brand image for Samsung smartphone brand. This is done as an effort to build a strong brand. Through the company's strong brand image, it can satisfy the customer and minimize customers to seek for product variations other than Samsung smartphone brand.

Copyrights © 2013






Journal Info

Abbrev

jam

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and ...