Gemilang: Jurnal Manajemen dan Akuntansi
Vol. 5 No. 4 (2025): Oktober :Jurnal Manajemen dan Akuntansi

Analisis Pengaruh Tax Administration Services dan Penalty Rate terhadap Kepatuhan Wajib Pajak UMKM Tanjung Priok

Wa Ode Nurul Fatma (Unknown)
Udin Saepudin (Unknown)
Sopian Sopian (Unknown)



Article Info

Publish Date
04 Aug 2025

Abstract

This study aims to analyze the influence of tax administration services and the level of tax sanctions on taxpayer compliance of Micro, Small, and Medium Enterprises (MSMEs) in Tanjung Priok District. The background of this study is based on the low level of tax compliance in the MSME sector, even though this sector makes a significant contribution to the gross domestic product (GDP). The study used a quantitative approach with a survey method by distributing questionnaires to 99 MSME respondents. Data were analyzed using multiple linear regression to test the relationship between variables. The results showed that tax administration services have a positive and significant influence on taxpayer compliance, as indicated by a regression coefficient of 0.287. This means that the better the administrative services provided, the higher the level of tax compliance. In addition, tax sanctions also showed a positive and significant influence on compliance, with a regression coefficient of 0.197. This indicates that the implementation of strict and consistent sanctions can encourage taxpayers to fulfill their tax obligations. Simultaneously, these two independent variables have a significant influence on taxpayer compliance. Thus, improving the quality of tax administration services and the enforcement of strict and fair sanctions are crucial in increasing tax compliance among MSMEs. This study recommends the need to increase tax education and outreach to MSMEs so that they better understand their tax rights and obligations comprehensively.      

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Journal Info

Abbrev

gemilang

Publisher

Subject

Humanities

Description

berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik berikut : Manajemen Sumberdaya Manusia ...