<![CDATA[The use of wireless audio devices such as True Wireless Stereo (TWS) has become increasingly popular among Indonesian society as a solution to the limitations of wired earphones. As TWS usage continues to grow, understanding public sentiment toward these devices becomes essential to support product development and assist consumers in making informed purchasing decisions. This study aims to analyze user sentiment toward TWS on the social media platform X using the Naive Bayes and Support Vector Machine (SVM) algorithms. To improve classification performance, the Synthetic Minority Oversampling Technique (SMOTE) is applied to handle imbalanced data, while Particle Swarm Optimization (PSO) is used to optimize the model. The results show that the SVM algorithm outperforms Naive Bayes, achieving an accuracy of 80.46% and an AUC score of 0.854, with more balanced precision and recall values across both classes. Meanwhile, Naive Bayes demonstrated strength in detecting negative sentiment but with a lower accuracy of 78.00% and an AUC of 0.780]]>
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