Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Vol. 14 No. 3 (2025): September

PENGARUH PRODUCT QUALITY , PRODUCT INNOVATION, DAN QUALITY OF SERVICE TERHADAP CUSTOMER LOYALTY DI BATIK DEWI KUNTI JEPARA

Trilala, Desi Cahya (Unknown)
Huda, Nurul (Unknown)



Article Info

Publish Date
12 Aug 2025

Abstract

Introduction: This research aims to analyze the effect of product quality, product innovation, and quality of service on customer loyalty at Batik Dewi Kunti JeparaMethods: This research uses a quantitative approach with a survey method and data analysis using Partial Least Square (PLS). The research sample consisted of 94 respondents selected by purposive sampling.Results: The results showed that product quality, innovation, and service have a significant positive effect on customer loyalty. Product quality creates trust, innovation meets consumer needs, and superior service builds emotional relationships that increase customer satisfaction and commitment. The three factors simultaneously influence customer loyalty by 57%, while the other 43% is influenced by other variables not examined in this study. These findings provide strategic recommendations for Batik Dewi Kunti Jepara to continue to improve product quality, innovate according to market needs, and provide superior service to maintain customer loyalty in the midst of business competition. Keywords: Batik Dewi Kunti Jepara, Customer Loyalty , Product Innovation, Product Quality, Quality of Service

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Journal Info

Abbrev

JurnalManeksi

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Yth Pengelola Garuda Kami Editor Jurnal maneksi memohon agar nama jurnal kami disesuaikan dengan nama jurnal yang ada di ISSN Brin dari Jurnal Maneksi menjadi Jurnal Maneksi (Management Ekonomi Dan Akuntansi), karena hal ini menjadi masukan ketika kami mengajukan akreditasi jurnal kami. Atas bantuan ...