Al-Kharaj: Journal of Islamic Economic and Business
Vol. 7 No. 3 (2025): : All articles in this issue include authors from 3 countries of origin (Indone

The Influence of Interpersonal Conflict and Job Stress on Counterproductive Work Behavior: The Mediating Role of Job Dissatisfaction

Salsabila Fanesa, Olivia (Unknown)
Amali Rivai, Harif (Unknown)
Games, Donard (Unknown)



Article Info

Publish Date
09 Aug 2025

Abstract

This study aims to analyze the influence of interpersonal conflict and job stress on counterproductive work behavior (CWB), with job dissatisfaction as a mediating variable. The research was conducted among employees of the Perumda Air Minum Office in Padang City, using a probability sampling technique through cluster sampling involving 160 employees. Data were analyzed using the Structural Equation Modeling (SEM) method with the assistance of SmartPLS software. The results indicate that both interpersonal conflict and job stress have a positive and significant effect on counterproductive work behavior. Furthermore, job dissatisfaction also has a positive and significant influence on counterproductive work behavior. Job stress is found to have a direct and significant effect on job dissatisfaction, whereas interpersonal conflict does not significantly affect job dissatisfaction. Job dissatisfaction is proven to mediate the relationship between job stress and counterproductive work behavior, but it does not mediate the relationship between interpersonal conflict and counterproductive work behavior. These findings offer important implications for organizations in managing interpersonal conflict and job stress, with the aim of enhancing job satisfaction and minimizing the emergence of counterproductive behaviors in the workplace.

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Journal Info

Abbrev

alkharaj

Publisher

Subject

Economics, Econometrics & Finance

Description

Al-Kharaj, Journal of Islamic Economic and Business is peer-reviewed journal published by program studi ekonomi syariah , Institut Agama Islam Negeri (IAIN) Palopo. Al-Kharaj focus on the research of Islamic Economic and Business. The aims of this journal is to explore and develop economic related ...