Eduvest - Journal of Universal Studies
Vol. 5 No. 9 (2025): Eduvest - Journal of Universal Studies

The Influence of Artificial Intelligence in Digital Marketing on Generation Z Consumer Decision Making

Azka Zharfan Ash Shiddieqy (Telkom University, Indonesia)
Tri Widarmanti (Telkom University, Indonesia)



Article Info

Publish Date
04 Sep 2025

Abstract

This study aims to examine the impact of Artificial Intelligence (AI) usage in digital marketing on Generation Z consumers' decision-making. In the rapidly growing digital era, the implementation of AI in marketing strategies has become crucial in attracting attention and influencing consumer behavior. This research employs a modified Technology Acceptance Model (TAM) to analyze the factors affecting Generation Z's purchase intention, with independent variables including ad personalization, Chatbots, AI-based recommendations, and AI-supported Augmented Reality (AR). Additionally, the study examines mediating variables such as trust in AI technology and moderating variables such as loyalty toward platforms using AI. The research employs a quantitative approach using a questionnaire as the data collection instrument. The respondents are 384 Generation Z consumers who actively shop online and interact with AI technology. Data analysis techniques include PLS-SEM (Partial Least Squares Structural Equation Modeling) to test relationships between variables and IPA (Importance-Performance Analysis) to assess the performance and importance of variables related to purchase intention. The analysis results indicate that the use of AI technology in digital marketing has a significant positive impact on Generation Z consumers' decision-making, with trust in AI technology serving as a significant mediating variables. Moreover, loyalty to brands using AI plays a moderating role in this influence.

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Journal Info

Abbrev

edv

Publisher

Subject

Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

Description

Eduvest - Journal of Universal Studies is a double blind peer-reviewed academic journal and open access to multidiciplinary fields. The journal is published monthly by Green Publisher Indonesia. Eduvest - Journal of Universal Studies provides a means for sustained discussion of relevant issues that ...