International Journal of Educational Review, Law And Social Sciences (IJERLAS)
Vol. 5 No. 5 (2025): September

THE INFLUENCE OF DIGITAL TRANSFORMATION, EDUCATION, AND INNOVATION ON VISITOR SATISFACTION AT THE SULTAN SULAIMAN BADRUL ALAMSYAH MUSEUM IN TANJUNGPINANG CITY WITH SERVICE QUALITY AS AN INTERVENING VARIABLE

Eka Febryanti (Unknown)
Angelina E. Rumengan (Unknown)
I Wayan Catrayasa (Unknown)



Article Info

Publish Date
31 Aug 2025

Abstract

This research aims to analyze the influence of digital transformation, education, and innovation on visitor satisfaction at the Sultan Sulaiman Badrul Alamsyah Museum in Tanjungpinang, with service quality as an intervening variable. The study adopts a quantitative approach using Structural Equation Modeling (SEM) with Partial Least Squares (PLS) analysis to test the relationships among the variables. Data were collected through questionnaires distributed to museum visitors, focusing on their perceptions of digital service implementation, educational programs, innovative initiatives, service quality, and overall satisfaction. The results indicate that digital transformation, education, and innovation have a positive and significant effect on visitor satisfaction, both directly and indirectly through service quality. Furthermore, service quality serves as a critical mediating factor that strengthens the impact of these variables on visitor satisfaction. The findings suggest that improving digital features, educational activities, and innovative services, supported by consistent quality standards, can significantly enhance the visitor experience and satisfaction. This research provides practical implications for museum management in adopting digital strategies and educational innovations to improve public engagement and competitiveness in the cultural tourism sector.

Copyrights © 2025






Journal Info

Abbrev

IJERLAS

Publisher

Subject

Religion Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

Description

This journal accepts articles on results of the research in fields of Education, Cross Culture, Law, Environmental Empowerment which are the latest issues from the results of activities or practical implementations that are problem solving, comprehensive, meaningful, latest and sustainable findings ...