JSiI (Jurnal Sistem Informasi)
Vol. 12 No. 2 (2025)

AN ANALYSIS OF THE FACTORS CONTRIBUTING TO THE FAILURE OF RIDE-HAILING ADOPTION IN DEVELOPING REGIONS THROUGH THE LENS OF THE DIFFUSION OF INNOVATION MODEL: A CASE STUDY OF OKE-JEK IN MANOKWARI REGENCY

Yembise, Roberth (Unknown)
Iskandar Inan, Dedi (Unknown)
Juita, Ratna (Unknown)
Indra, Muhamad (Unknown)



Article Info

Publish Date
07 Sep 2025

Abstract

This study analyzes the use of the Oke-Jek platform as a ride-hailing service in developing regions. The objective of the study is to identify the factors that hinder the adoption of Oke-Jek as a ride-hailing service in such areas. Currently, the utilization of Oke-Jek remains limited, particularly in regions like West Papua, leading to a research gap regarding the adoption of this service in the area. This study employs the Diffusion of Innovation Theory as its conceptual framework. Data were collected through a Google Forms-based questionnaire, with a total of 112 respondents. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The main findings indicate that the proposed model demonstrates good reliability and validity, with an R² value of 0.628, meaning that Behavioral Intention to Use explains 62% of the variance in the use of Oke-Jek. Furthermore, the results confirm that Compatibility, Relative Advantage, and Complexity are significant factors influencing the adoption of Oke-Jek among respondents. The implications of this research support the development of ride-hailing services in developing regions. These findings can be used to design effective strategies for increasing the adoption of Oke-Jek in West Papua. In addition to providing theoretical insights, this study also offers strategies for the evaluation and optimization of ride-hailing services.   Keywords: Developing Regions, Diffusion of Innovation, Partial Least Squares Structural Equation Modeling, Ride-hailing, Technology adoption

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Journal Info

Abbrev

jsii

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

JSiI (Jurnal Sistem Informasi) is a scientific journal published by the Department of Information System Universitas Serang Raya (UNSERA). This journal contains scientific papers from Academics, Researchers, and Practitioners about research on information systems. JSiI (Jurnal Sistem Informasi) is ...