International Journal of Health, Engineering and Technology
Vol. 4 No. 3 (2025): IJHET SEPTEMBER 2025

Analysis Iof Ipatient Isatisfaction Iwith Ionline Ioutpatient Iregistration Iservices Iat Iwangaya Igeneral Ihospital, IDenpasar ICity

Sang Made Baskara Dinata (Unknown)
Nurul Faidah (Unknown)
Made Wahyu Aditya (Unknown)

Article Info

Publish Date
20 Sep 2025

Abstract

Online ipatient iregistration isystems ihave ibeen iintroduced iin imany ihospitals ito iimprove iefficiency iand iconvenience. iAt iWangaya iRegional iGeneral iHospital i(RSUD iWangaya), ithe iOnline iRegistration iSystem i(APDOL) ihas ibeen iimplemented isince i2022, ibut ipatient isatisfaction ihas inot iyet ibeen ievaluated. iThis istudy iaimed ito ianalyze ipatient isatisfaction iwith iAPDOL iin ithe ioutpatient iregistration iunit. iA idescriptive iquantitative idesign iwith ia icross-sectional iapproach iwas iused. iThe ipopulation iconsisted iof i811 iAPDOL iusers iin iNovember i2024, iand ia isample iof i90 ipatients iwas iselected ithrough isimple irandom isampling. iData iwere icollected iusing ipatient isatisfaction iand iAPDOL iquality iquestionnaires, ithen ianalyzed iwith iunivariate istatistics. iResults ishowed ithat i80% iof irespondents irated ithe isystem iquality ias igood iand i20% ias isufficient. iRegarding isatisfaction, i70% iof ipatients iwere isatisfied, iwhile i30% ireported ilower isatisfaction. iReliability iand iaccessibility iwere ithe imost ipositively irated iaspects, iwhereas itimeliness irequired iimprovement. iIn iconclusion, iAPDOL igenerally imet ipatient iexpectations, ibut ienhancements iin iresponsiveness iand iuser-friendliness iare istill ineeded ito ifurther iimprove isatisfaction iand iservice iquality.

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Journal Info
International Journal of Health, Engineering and Technology
Website

Abbrev

ijhet

Publisher

CV. AFDIFAL MAJU BERKAH

Subject

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Dentistry Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Mechanical Engineering Medicine & Pharmacology Nursing Public Health Veterinary

Description

International Journal of Health, Engineering and Technology (IJHET) is to provide research media and an important reference for the progress and dissemination of research results that support high-level research in the field of Health, Engineering and technology. Original theoretical work and ...