Business, Entrepreneurship, and Management Journal
Vol. 4 No. 1 (2025)

CONSUMER CHARACTERISTICS AND FACTORS THAT INFLUENCE CONSUMER DECISIONS AT KOPIXEL IN JEMBER REGENCY

Retalia Risma Sari (Unknown)



Article Info

Publish Date
02 Sep 2025

Abstract

This study is motivated by the rise of coffee shops as part of a growing co fee consumption Lifestyle trend. In Jember Regency, Kopixel stands out as the most favored co fee shop among consumers. The objectives of this research are to identify: (1) the characteristics of Kopixel consumers and (2) the factors influencing their purchasing decisions. The study uses a descriptive-analytic method, with data collected through interviews and documentation. Analysis techniques include descriptive statistics and multiple linear regression. The results show that Kopixel consumers are 51.04% female and 48.96% male, with the majority aged 20-24 (63.54%) and earning over IDR 4,000,000 (21.88%). Most drink ccjfee 2-3 times a week (44.79%) but rarely visit Kcpixel (33.33%). Arabica is preferred (67%), with Kopixel late as the favorite variant (24.21%). The main reason for visiting is socializing with friends (37.50%), with typical spending of IDR 25,000-40,000 (32.29%). Six factors influence purchase decisions: Product, Place, Promotion, People, Process, and Physical Evidence. The results highlight the importance of product innovation, service quality, and atmosphere in shaping consumer behavior and sustaining competitiveness in the dynamic coffee shop industry.

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Journal Info

Abbrev

bemj

Publisher

Subject

Economics, Econometrics & Finance

Description

BEMJ (Business, Entrepreneurship, and Management Journal) is a collection of journals, articles, ideas, concepts, theories, and research results from various fields related to management. BEMJ welcomes papers with the above aims and scopes. This academic journal is published by the Faculty of ...