Journal of Business Economics and Management
Vol. 2 No. 1 (2025): Juli - September

Pengaruh Harga Dan Kualitas Layanan Terhadap Kepuasan Konsumen Menggunakan Jasa Travel CV.Sinar Wisata

Hadif Pebri Aparis (Unknown)
Lucy Chairoel (Unknown)



Article Info

Publish Date
15 Sep 2025

Abstract

This study aims to analyze the effect of price and service quality on customer satisfaction of CV. Sinar Wisata travel service users. The phenomenon of fluctuating customer numbers and preliminary surveys indicate dissatisfaction with price and service aspects. This research uses a quantitative method with data collected through questionnaires distributed to 120 respondents who have used CV. Sinar Wisata's services. Data analysis was conducted using multiple linear regression, validity and reliability tests, as well as classical assumption tests such as normality, multicollinearity, and heteroscedasticity. The results show that price has a positive and significant effect on customer satisfaction. Likewise, service quality also partially has a positive and significant effect. Simultaneously, price and service quality significantly affect customer satisfaction. This indicates that the more affordable the price and the better the quality of service provided, the higher the level of customer satisfaction. Therefore, CV. Sinar Wisata needs to maintain and improve competitive pricing and service quality standards to ensure customer loyalty.

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Journal Info

Abbrev

jbem

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Business Economics and Management (E-ISSN : 3063-8968) published by Global Sciences Publishers. The Journal of Business Economics and Management provides a forum for Students and Lecturers to explore issues and reflect on quantitative research. Journal of Business Economics and Management ...