TRJ (Tourism Research Journal)
Vol 8 No 2 (2024): (TRJ) Tourism Research Journal

Destination Quality and Tourist Loyalty: The Role of Destination Value as Mediating Variable

Suprina, Rina (Unknown)
Dhana, Irgi Resa Widia (Unknown)
Gaffar, Vanessa (Unknown)
Disman, Disman (Unknown)
Kusumah, AHG (Unknown)



Article Info

Publish Date
14 Oct 2024

Abstract

This research analyzes the influence of destination quality and destination value on tourist loyalty in the city of Bandung, Indonesia, and tests whether destination value mediates the relationship between destination quality and tourist loyalty. The type of research chosen is quantitative with a descriptive verification approach using SEM PLS. The population for this research is domestic tourists in the city of Bandung. From the analysis of 196 respondents, the majority were women, aged 18-25 years, and had a high school education. The results show a high assessment of the quality of eating places and the level of tourist loyalty. Public transportation accessibility received a low rating, and the lowest average score on the Time Value Variable. Hypothesis analysis shows a positive and significant influence between destination quality and tourist loyalty. Apart from that, there is a positive and significant influence between destination quality and destination value, and between destination value and tourist loyalty. The findings show that destination value mediates the relationship between destination quality and tourist loyalty, emphasizing the importance of strengthening destination value elements to increase tourist loyalty in Bandung City. Keywords: destination quality, destination value, tourist loyalty, urban tourism, city branding

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Journal Info

Abbrev

trj

Publisher

Subject

Humanities Environmental Science

Description

Tourism Research Journal is published twice a year in April and October containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short communications, including: Tourism: ...