TRJ (Tourism Research Journal)
Vol 7 No 2 (2023): (TRJ) Tourism Research Journal

Factors Affecting Customer Perception Toward Customer Loyalty of Street Food Hygiene During The Pandemic: A Case of Bangsean, Thailand

Nakpathom, Parinya (Unknown)
Pitchayadejanant, Krittipat (Unknown)
Viet, Minh Nhat (Unknown)
Vivatvani, Vorrapob (Unknown)
Asmaniati, Fetty (Unknown)



Article Info

Publish Date
18 Oct 2023

Abstract

This research paper focused on the investigation of customer perception in the context of hygienic street food in the case of Bangsean City, Thailand. Three variables have been analyzed in this valuation as follows: food hygiene practice, service and sanitation operation, and street food atmosphere. Regarding research methodology, the authors used a quantitative approach to testify on an Exploratory Factor Analysis (EFA) and Linear Regression Analysis. Particularly respondents were collected by distributing four hundred questionnaires to Thai citizen tourists who had recently visited the town with consumed street food in a place. As a result, indicated that customer perception positively affected customer satisfaction. Simultaneously, customer satisfaction positively affected customer loyalty. Moreover, the finding can be justified by a new persuasive method of contribution for the street food vendors in terms of hygiene conditions, in order that enhances the quality of food, service and sanitation operation advancement, and build-up an atmosphere which are the factors affecting to the customer’s perception. Keywords: Street Food Hygiene, Customer Perception, Customer Satisfaction, Customer Loyalty, Bangsean

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Journal Info

Abbrev

trj

Publisher

Subject

Humanities Environmental Science

Description

Tourism Research Journal is published twice a year in April and October containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short communications, including: Tourism: ...