Al-Mashrafiyah : Jurnal Ekonomi, Keuangan, dan Perbankan Syariah
Vol 9 No 2 (2025)

I Integrasi Antara Etika Bisnis dan Pemasaran Syariah Dalam Meningkatkan Kepuasan Pelanggan Di Toko Al-Bugisiyyah Collection Makassar

Jamaal, Rosmah (Unknown)
Efendi, Ahmad (Unknown)



Article Info

Publish Date
10 Oct 2025

Abstract

Islamic marketing ethics focuses on the principles of equality, justice, and value maximization for the welfare of society. These ethics play a crucial role in raising the standard of customer behavior. The customer-centric strategy is now considered an important element due to the rapidly changing marketing trends in MSMEs, especially in the Al-Bugisiyyah Collection. Therefore, the purpose of this study is to find out the important role of Islamic marketing ethics and identify its influence on customer satisfaction in Al-Bugisiyyah Collectin stores. This study uses a qualitative descriptive method with a case study approach. Data is collected through observations, in-depth interviews with owners and customers, and internal store documentation. The results of the study show that consistent Islamic marketing ethics play a very important role in increasing customer satisfaction and loyalty and can increase repeat orders. These findings reinforce the importance of a value approach in Muslim retail businesses to build long-term relationships with customers

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Journal Info

Abbrev

almashrafiyah

Publisher

Subject

Economics, Econometrics & Finance

Description

This journal contains writings of research results or theoretical studies related to economics, finance and sharia banking.This journal is published by the Department of Islamic Banking Faculty of Economics and Islamic Business UIN Alauddin Makassar. This journal is published in 2 (two) editions ...