Jurnal Perilaku dan Strategi Bisnis
Vol. 13 No. 2 (2025): Agustus

PENGARUH ONLINE CUSTOMER REVIEW, FREE SHIPPING DAN DISCOUNT TERHADAP PURCHASE DECISION GENERASI Z PADA MARKETPLACE SHOPEE DI DAERAH ISTIMEWA YOGYAKARTA

Arya Dimas Nugraha (Unknown)
Santosa, Awan (Unknown)



Article Info

Publish Date
30 Aug 2025

Abstract

This study aims to analyze the influence of online customer review, free shipping, and discount on the purchase decision   of Generation Z on the Shopee marketplace in the Special Region of Yogyakarta. The research method used is explanatory quantitative, with data collected through online questionnaires from 100 respondents. The analysis used in this study is descriptive analysis, multiple regression analysis, coefficient of determination, and partial t-test. Multiple linear regression analysis results indicate that online customer review and discount have a positive and significant effect on purchase decision, while free shipping does not show a significant influence. These findings provide practical implications for businesses to optimize marketing strategies based on reviews and discounts, as well as to evaluate the effectiveness of free shipping programs. This study also opens opportunities for further research by expanding variables and respondent coverage.

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Journal Info

Abbrev

JPSB

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Perilaku dan Strategi Bisnis (JPSB) is a journal created to bridge researchers, management observers from various circles, lecturers, business people, and researchers. This journal is expected to be a driving force for increasing science, especially in the field of management. ...