JURNAL MANAJEMEN DAN BISNIS EQUILIBRIUM
Vol 11 No 2 (2025): Jurnal Manajemen dan Bisnis Equilibrium

THE MEDIATING ROLE OF ONLINE PAYMENT IN THE RELATIONSHIP BETWEEN TIKTOK PRODUCT REVIEWS AND PURCHASE DECISIONS ON E-COMMERCE PLATFORMS

Duhita, Amanda Ridha Pradya (Unknown)



Article Info

Publish Date
30 Sep 2025

Abstract

This study aims to examine the effect of product reviews on TikTok on consumer purchase decisions on the Tokopedia e-commerce platform, with online payment as a mediating variable. A quantitative approach was used by distributing a structured questionnaire to 100 purposively selected respondents in Surabaya who actively use TikTok and Tokopedia. Data were analyzed using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) method. The results show that product reviews have a positive influence on purchase decisions, both directly and through online payment. Online payment serves as a key factor that links consumer interest with actual purchasing behavior. The credibility of reviews and the ease of digital payment systems significantly strengthen purchasing decisions. These findings imply that e-commerce businesses and MSMEs should integrate social media content strategies with secure and convenient payment systems to increase conversions and enhance consumer experience.

Copyrights © 2025






Journal Info

Abbrev

Equilibrium

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Manajemen Dan Bisnis Equilibrium (MBE) adalah jurnal ilmiah elektronik yang menerbitkan hasil studi manajemen dan bisnis. MBE diterbitkan secara berkala setiap 6 bulan sekali dengan format online. Editor MBE menerima hasil studi tertulis di bidang ekonomi, manajemen, bisnis dan kewirausahaan, ...