Jurnal Ilmiah Cano Ekonomos
Vol. 14 No. 01 (2025): Jurnal Ilmiah Cano Ekonomos

The Effect  of Consumer Trust and Ease of Use on Consumer Loyalty  Mediated by Brand Image on TIX.ID Application Users (Survey on FEB-UBL Students)

Resti Oktavia (Unknown)
Andala Rama Putra Barusman (Unknown)



Article Info

Publish Date
25 Jan 2025

Abstract

The purpose of this study is to analyze the influence of consumer trust variables and ease of use variables on consumer loyalty variables mediated by brand image on TIX.ID application users. This type of research is quantitative using primary data, obtained from respondents through questionnaires distributed online. The research participants were several students from the Faculties and Universities mentioned in the title, with a total of 280 respondents taken using random sampling techniques. Data were analyzed using PLS-SEM with the SmartPLS 4 application using validity tests, reliability tests, and hypothesis tests. The results of the study indicate that there is a significant relationship between consumer trust, ease of use, brand image, and consumer loyalty. Looking at the brand image variable that has a major role in mediating the relationship between the two variables X to variable Y. Overall, this study emphasizes that trust, ease of use, and brand image are interrelated and contribute to consumer loyalty.

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Journal Info

Abbrev

cano

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Cano Ekonomos ( Jurnal Ilmiah Fakultas Ekonomi) adalah salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi, Universitas Pasir Pengaraian. Tujuan Jurnal Cano Ekonomos ( Jurnal Ilmiah Fakultas Ekonomi) adalah untuk membangun saluran komunikasi yang efektif antara para pemangku ...