Jurnal Teknologi dan Bisnis Cerdas
Vol 1 No 2 (2025): Volume 1 Nomor 2 (September 2025)

Peran Kompensasi Dan Penilaian Kinerja Dalam Meningkatkan Kepuasan Dan Produktivitas Tenaga Kesehatan Pada Era Digitalisasi Rumah Sakit

Dewi Hastuti, Ade (Unknown)
Endah Puspaningrum, Florentina (Unknown)
Mulyadi, Edi (Unknown)



Article Info

Publish Date
13 Sep 2025

Abstract

This systematic review examines how compensation and performance appraisal influence health-care workers’ job satisfaction and productivity within digital hospital settings. Following PRISMA 2020, we searched major databases (2019–2025), deduplicated records, and applied dual-review screening; twenty-five studies met the inclusion criteria. Data were extracted with a structured form; study quality was appraised using RoB2/ROBINS-I/AXIS/AMSTAR-2, and certainty of evidence was summarized with GRADE. The synthesis indicates a consistent positive association between compensation salary/benefits, bonuses, and pay-for-performance and job satisfaction, and in several contexts with productivity and retention; however, P4P effects vary by indicator design and governance capacity. Well-designed performance appraisal clear goals, measurable indicators, specific feedback, and procedural fairness is linked to higher satisfaction, engagement, and work outcomes. Digitalization acts as a moderator: EHR usability, EHR engagement programs, telemedicine integration, and digital-hospital initiatives can amplify or dampen HR policies’ effects via documentation burden and workflow changes. Certainty is generally moderate for satisfaction, and low-to-moderate for productivity, retention, and engagement. Managerial implications call for a bundled HR–digital approach aligning transparent, performance-linked compensation and developmental appraisal with measurable workflow improvements. Regulatory implications include enforcing interoperability/usability standards and valid incentive indicators. Main limitations are the predominance of observational designs, heterogeneous productivity measures, and uneven reporting of digital components. Future research should employ longitudinal or quasi-experimental designs with standardized outcomes and objective data.

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Journal Info

Abbrev

jtbc

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

Description

Jurnal Teknologi dan Bisnis Cerdas (JTBC) mempublikasikan artikel ilmiah orisinal dari akademisi, peneliti, dan praktisi yang berfokus pada pengembangan dan integrasi antara teknologi dan dunia bisnis secara cerdas dan inovatif. Ruang lingkup jurnal ini meliputi namun tidak terbatas pada topik-topik ...