Informasi interaktif : jurnal informatika dan teknologi informasi
Vol 10 No 3 (2025): Jurnal Informasi Interaktif

PERANCANGAN UI/UX APLIKASI KESEHATAN PATIENT-CENTRIC MENGGUNAKAN METODE USER CENTERED DESIGN BERBASIS MOBILE (STUDI KASUS: KLINIK MUHAMMADIYAH)

fadel, FadelMuhammad (Unknown)
Kusnadi, Kusnadi (Unknown)
Fahrudin, Rifqi (Unknown)



Article Info

Publish Date
15 Oct 2025

Abstract

The rapid development of digital technology in the healthcare sector has encouraged clinics and healthcare facilities to improve service quality through application-based innovations. Klinik Muhammadiyah, as one of the healthcare providers, seeks to adopt a patient-centric healthcare application designed to facilitate patients in accessing information, registering for services, and interacting with medical professionals. This study aims to design the user interface (UI) and user experience (UX) of a patient-centric healthcare application by applying the User-Centered Design (UCD) method. The UCD approach was chosen because it emphasizes active user involvement at every stage of the development process, from needs analysis, design, to evaluation. Data collection was conducted through interviews, questionnaires, and observations involving patients, medical staff, and administrative personnel. The design results were visualized in the form of wireframes and high-fidelity prototypes, which were then evaluated using usability testing with parameters of effectiveness, efficiency, and satisfaction. The evaluation results show that the developed UI/UX design meets user needs and provides a more intuitive, faster, and satisfactory user experience. Therefore, the application of the UCD method proves to be effective in designing a patient-centric healthcare application that can enhance service quality at Klinik Muhammadiyah. Keywords: User-Centered Design, UI/UX, Healthcare Application, Patient-Centric, Klinik Muhammadiyah

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Journal Info

Abbrev

jii

Publisher

Subject

Computer Science & IT

Description

Jurnal Informasi Interaktif membahas topik-topik yang secara umum berkaitan dengan isu-isu Hukum di Indonesia dan di seluruh dunia. Artikel yang dikirimkan mungkin mencakup isu-isu topikal di Kecerdasan Buatan Jaringan Saraf Tiruan Algoritma Genetik Grafika Komputer Sistem Pakar Wireless and Mobile ...