<![CDATA[Public facilities play a crucial role in driving economic growth and development. Nevertheless, the dearth of public information concerning facility enhancements fosters a sense of public distrust towards the government. Additionally, numerous facilities, which should be prioritized for improvement, have not received adequate attention. In contrast to several prior studies, the present study encompasses a broader scope and incorporates geotagging techniques to precisely identify the location of complaints and determine the optimal route to reach them. Moreover, an analysis process utilizing the VIKOR method has been devised to assess the priority of public facility improvements. This method yielded an accuracy rate of 89,7%, signifying a commendable level of precision and a 16% increase in accuracy based on confusion matrix method compared to previous studies. Through user usability testing, it was determined that the majority of users agreed that this system can facilitate public reporting, enable progress monitoring of public facility improvements, and aid in prioritizing such improvements.]]>
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