Jurnal Public Policy
Vol 11, No 4 (2025): October

Mapping Civil Servants’ Digital Literacy: A Readiness Model for Indonesia’s E-Government Transformation

Nadjib, Abdul (Unknown)
Azhar, Azhar (Unknown)
Prabujaya, Sena Putra (Unknown)
Malek, Jalaluddin Abdul (Unknown)
Khairunnas, Khairunnas (Unknown)



Article Info

Publish Date
31 Oct 2025

Abstract

This study aims to map the digital literacy competencies of Indonesia’s State Civil Apparatus (ASN) as a foundation for assessing e-government (SPBE) readiness. Focusing on Muara Enim Regency, South Sumatra, the research examines the relationship between ASN characteristics and their levels of digital literacy to develop a comprehensive readiness model. Employing a mixed-method approach with quantitative data from 238 respondents and qualitative validation through interviews, the study utilizes Law et al.’s (2018) Digital Competence Framework alongside the Ministerial Regulation on ASN Competencies. The findings reveal that 60.5% of respondents possess a high level of digital literacy, corroborated by the 2023 SPBE evaluation by KemenpanRB, which rated Muara Enim’s SPBE implementation as “good” (score 3.00). The analysis produces an ASN Digital Literacy Mapping Model consisting of four interrelated dimensions: (1) operationalization of analytical technology tools, (2) digital data and information management, (3) digital interaction and collaboration, and (4) digital security knowledge. This model contributes a new analytical framework for assessing digital readiness within Indonesia’s public sector and supports the integration of digital literacy assessment in SPBE self-evaluation. Although limited to one regency and cross-sectional data, the model provides a replicable foundation for broader regional and longitudinal studies.

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Journal Info

Abbrev

jppolicy

Publisher

Subject

Social Sciences

Description

RNAL PUBLIC POLICY (JPP) merupakan jurnal elektronik online yang diterbitkan oleh lembaga penerbitan Jurusan Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Teuku Umar. JPP memuat kajian seperti Kebijakan Publik, Kebijakan Sosial, Pelayanan Publik, Administrasi Negara, ...