IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi
Vol 4 No 3 (2025): IT-Explore Oktober 2025

Analisis hubungan antara kualitas layanan jaringan dan pengalaman pengguna pada layanan video streaming youtube

Auliya, Kharisma Xena (Unknown)
Dian W. Chandra (Unknown)



Article Info

Publish Date
26 Oct 2025

Abstract

The quality of user experience (Quality of Experience/QoE) in YouTube video streaming services is highly influenced by the quality of network service (Quality of Service/QoS). QoS measurement is conducted using Wireshark software with parameters such as throughput, packet loss, delay, and jitter, and assessed based on the TIPHON standard. Meanwhile, QoE is evaluated through a survey of 30 respondents and measured using the Likert scale.The analysis results indicate that QoS falls into the "Good" category, with a throughput of 1,545.45 kbps at 51.5%, 0% packet loss, 5.69 ms delay, and 0.0015 ms jitter. Additionally, the average QoE score of 4.55 suggests that the user experience is also considered good. Further analysis reveals a correlation between QoS and QoE, where a more optimal network quality positively impacts user experience. These findings provide insights for service providers to optimize streaming quality to meet user expectations.

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Journal Info

Abbrev

itexplore

Publisher

Subject

Computer Science & IT Control & Systems Engineering

Description

IT-Explore: Jurnal Penerapan Teknologi Informasi dan Komunikasi merupakan jurnal ilmiah tentang penelitian penerapan Teknologi Informasi dalam berbagai bidang, terbit tiga kali dalam setahun, yaitu pada bulan Januari, Mei, dan September untuk masing-masing volumenya. IT-Explore menerima artikel ...