UPI YPTK Journal of Business and Economics
Vol. 10 No. 3 (2025): September 2025

The Influence of Trust, Service Quality and Company Image on Savings Customer Loyalty AT PT. BPR Dharma Nagari

Adelia, Riang (Unknown)



Article Info

Publish Date
30 Sep 2025

Abstract

This study was conducted to determine the influence of trust, service quality, and corporate image on savings account customer loyalty at PT. BPR Dharma Nagari. The purpose of this study was to examine and analyze the influence of trust, service quality, and corporate image on savings account customer loyalty at PT. BPR Dharma Nagari. This study used a quantitative research method, with data collected using a questionnaire from March to April 2025. The sample size was calculated using the Slovin formula, with a population of 7,094 respondents. The results showed that trust, service quality, and corporate image had a positive and significant effect on savings account customer loyalty at PT. BPR Dharma Nagari, partially (t-test) and simultaneously (f-test). The R2 value was 0.726, indicating that all independent variables affected the dependent variable by 72.6%, while the remaining 27.4% was influenced by other factors not examined in this study.

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Journal Info

Abbrev

jbe

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

UPI YPTK Journal of Business and Economics is a peer reviewed journal published by Universitas Putra Indonesia, YPTK, Padang West Sumatera, Indonesia. The journal publishes original works that advance knowledge of theory, practice and research in the area of management including Accounting, ...