Journal of Islamic Economics, Management, and Business (JIEMB)
Vol. 3 No. 2 (2021)

The effect of service quality on saving decisions with Islamic branding as a moderating variable

Suprapto, Fitria Magdalena (Unknown)



Article Info

Publish Date
10 Dec 2021

Abstract

As the largest Muslim country in the world, Indonesia is a potential producer market. To maintain and increase consumer confidence in a product is the quality of service. One of the strategies used by business actors, including banks, is implementing an Islamic branding strategy, namely using an Islamic identity in marketing their products. This study examines the effect of service quality on saving decisions with Islamic branding as a moderating variable. This type of quantitative research uses a sample of 94 respondents. The data were collected using a cross-sectional questionnaire distributed. While, statistical testing of research data uses PLS-based Structural Equation Modeling. The study’s results support the first hypothesis that the service quality variable significantly affects saving decisions. While the second hypothesis is that Islamic branding variables moderate the relationship between service quality and saving decisions. The results of this study can assist business actors in improving service quality.

Copyrights © 2021






Journal Info

Abbrev

JIEMB

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Islamic Economics, Management, and Business is a scientific journal in the field of Islamic economics studies published twice a year by the program of Magister of Syariah Economics, Faculty of Islamic Economics and Business UIN Walisongo Semarang. The editors receive articles in the form ...