Pengaruh Keadilan Distribusi, Prosedural dan Interaksional terhadap Kepuasan Konsumen Mahasiswa di Surabaya

Wulani, Fenika

Jurnal Widya Manajemen & Akuntansi
Vol 7, No 1 (2007)

This study examines the effect of distribution, procedural, and Interactional justice on customer satisfaction Data were collected from 183 students on 4 universities in Surabaya. This study finds that interactional and procedural justice has effect on customer satisfaction. However, this study that distribution justice has no effect on customer satisfaction.