Asean International Journal of Business
Vol. 4 No. 2 (2025)

Patient Satisfaction as a Mediator Between Healthcare Staff Performance and Patient Loyalty in Jordan's Public Health Sector

Alkawamleh, Salahaldeen (Unknown)
Ghazali, Puspa Liza (Unknown)
Abd , Mutia Sobihah Binti (Unknown)
Binti Karim, Fazida (Unknown)

Article Info

Publish Date
27 Jul 2025

Abstract

Purpose: This study aims to demonstrate the importance of patient satisfaction in the relationship between patient loyalty, staff performance, and the staff performance. Design / Methodology: A total of 357 patients from Jordanian government hospitals were required to complete the questionnaires in 11 government hospital in Jordan. Structure Equation Modeling (SEM) used to analyze the collected data. Findings: Findings that   providers in government hospital in Jordan are attempting to deliver well improved healthcare services to their customers. Results confirmed that better staff performance to build satisfaction and loyalty among patients. The staff performance (communication and knowledge)    are positively related with patient loyalty which is mediated through patient satisfaction.

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Journal Info
Asean International Journal of Business
Website

Abbrev

AIJB

Publisher

Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Asean International Journal of Business (AIJB) is a peer-reviewed economic journal serving as a forum for Business Economics Scholars concerning to area of Accounting, Banking, Economics, Entrepreneurship, Finance, Human Resources Management, and Management. This open accessed Journal publishes ...