Jurnal Ekonomi Bisnis Manajemen Prima
Vol. 5 No. 1 (2023): Jurnal Ekonomi Bisnis Manajemen Prima

Pengaruh Bukti Fisik, Empati, Kehandalan, Jaminan, Dan Daya Tanggap Terhadap Kepuasan Nasabah Bank Sampah Desa Watuaji

Nabila, Azahra (Unknown)



Article Info

Publish Date
15 Aug 2023

Abstract

The iwaste ibank iis ione iof ithe iefforts ito iencourage ithe icommunity ito iplay ian iactive irole iin imanaging iwaste. iOne iof ithe iwaste ibank imechanisms iis ihousehold-scale iwaste isegregation. iSegregation iof ihousehold iwaste ithat iis iincluded iin ithe icategory iof iorganic iwaste ican ibe iused ias icompost, iwhile iinorganic ihousehold iwaste iis isaved iin ia iwaste ibank ito ibe irecycled iand ican ibe iused ias imaterial iwith ieconomic ivalue. iThis istudy iaims ito idetermine ithe ieffect iof iPhysical iEvidence, iEmpathy, iReliability, iAssurance, iand iResponsiveness ion iCustomer iSatisfaction iof ithe iWatuaji iWaste iBank. iThis iresearch iuses ia isample iof i70 irespondents iwho iare icustomers iof ithe iWatuaji iVillage iGarbage iBank. iQuantitative ianalysis itechnique iwith imultiple ilinear ianalysis iis iused iin ithis istudy. iStatistical itests icarried iout iin ithis istudy iwere ivalidity itests, ireliability itests, ipartial itests, isimultaneous itests iand idetermination itests. iThrough ithe idetermination itest, iit iwas ifound ithat iphysical ievidence, ireliability, iempathy, iassurance iand iresponsiveness ihad ian ieffect iof i14.7% ion icustomer isatisfaction iand ithe irest iwere iinfluenced iby iother ivariables inot iexamined iin ithis istudy.

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Journal Info

Abbrev

JEBIM

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi Bisnis Manajemen Prima merupakan jurnal ilmiah online yang diterbitkan secara berkala oleh Fakultas Ekonomi Universitas Prima Indonesia dan teregistrasi oleh LIPI dengan SK ISSN 0005.2685984X/JI.3.1/SK.ISSN/2019.08 pada Agustus 2019. Jurnal Ekonomi Bisnis Manajemen Prima menerima ...