Jurnal Ekonomi Bisnis Manajemen Prima
Vol. 5 No. 2 (2024): Jurnal Ekonomi Bisnis Manajemen Prima

EKSPLORASI DAMPAK KUALITAS PRODUK TERHADAP NIAT BELI ULANG: PERSPEKTIF MEDIASI KEPUASAN PELANGGAN

Damayanti, Sepri Putri (Unknown)



Article Info

Publish Date
28 Feb 2024

Abstract

For most women, taking care of their skin is essential to maintaining their beauty. In order to better understand how Scarlett users' purchase actions affect their overall level of satisfaction, this study will assess the direct and indirect effects of product quality and price on customer satisfaction. Utilizing a quantitative methodology, 114 respondents participated in this research. This study used a purposive sampling technique. The research use the causal design technique to examine the hypotheses that are produced. To ascertain the link between independent and dependent variables, structural equation modeling (SEM) via Smart-PLS version 4.0 (SEM) is the analytical tool utilized. The results of the study demonstrate that repurchase intention is positively and significantly impacted by product quality. The study's findings show that repurchase intention is positively and significantly impacted by product quality. On the other hand, using customer satisfaction as an mediator, product quality significantly positively affects the desire to repurchase.

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Journal Info

Abbrev

JEBIM

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi Bisnis Manajemen Prima merupakan jurnal ilmiah online yang diterbitkan secara berkala oleh Fakultas Ekonomi Universitas Prima Indonesia dan teregistrasi oleh LIPI dengan SK ISSN 0005.2685984X/JI.3.1/SK.ISSN/2019.08 pada Agustus 2019. Jurnal Ekonomi Bisnis Manajemen Prima menerima ...