Mutanaqishah: Journal of Islamic Banking
Vol. 5 No. 1 (2025): January - June

The Effect of Green Banking Performance and Service Quality on Customer Satisfaction Using Mobile Banking

Fitri Rahmadila (Unknown)
Ridwansyah (Unknown)
Weny Rosilawati (Unknown)



Article Info

Publish Date
26 Feb 2025

Abstract

Purpose – This inquiry aims to examine the impact of Green Banking performance and service quality on customer satisfaction using Mobile Banking. Methodology - In this inquiry using the type of primary data by survey method, which makes a questionnaire with questions related to research. The data analysis technique used is multiple linear regression analysis. This technique is useful to find out the impact of several independent elements on the dependent element analyzed through SPSS version 29. Findings – Based on the results obtained that the performance of green banking and service quality significantly affect customer satisfaction. Together, green banking performance and service quality have a significant influence on customer satisfaction using mobile banking. Implications – The results of this inquiry will provide recommendations on the association between the performance of green banking and mobile banking is increasingly crucial in the context of digital transformation in the banking sector that focuses on sustainability. Originality – This inquiry provides insights to increase attention to the concept of sustainability in the modern banking world, especially in the application of green banking.

Copyrights © 2025






Journal Info

Abbrev

mut

Publisher

Subject

Economics, Econometrics & Finance

Description

Mutanaqishah: Journal of Islamic Banking published in online, published by Department of Islamic Banking, Faculty of Islamic Economics and Business, IAIN Sultan Amai Gorontalo. Mutanaqishah contains the results of field research and library research or the results of thoughts about banking and ...