Innovative: Journal Of Social Science Research
Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research

Peningkatan Repurchase Intention Melalui Product Quality dan OCR Serta Brand Trust sebagai Variabel Intervening

Azizah, Nur (Unknown)
Nurhayati, Tatiek (Unknown)
Ratnawati, Alifah (Unknown)



Article Info

Publish Date
01 Aug 2025

Abstract

The purpose of this study was to determine the effect of Online Customer Review and Product Quality in increasing Repurchase Intention through Brand Trust. The sampling technique used in this study was purposive sampling. With the criteria of students in Semarang, aged > 17 years, have used Avoskin skincare products, have repurchased Avoskin skincare products at least twice on e-commerce, consumers who have seen online reviews of Avoskin products on e-commerce. Using a quantitative approach with 200 respondents, data collection techniques through questionnaires distributed online. Testing in this study used Structural Equation Modeling-Partial Less Square (SEM PLS). The results of this study indicate that Online Customer Review and Product Quality have an effect on Brand Trust and Repurchase Intention. In addition, Brand Trust also plays an important mediator in the relationship between Online Customer Review and Product Quality and Repurchase Intention.

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Journal Info

Abbrev

Innovative

Publisher

Subject

Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Other

Description

Innovative: Journal Of Social Science Research is a journal managed by Universitas Pahlawan Tuanku Tambusai which bridges researchers to publish research results in all scientific fields (multidiscipline). This includes the fields of education, health, law, economics, IT (Informatics Engineering), ...