Effectiveness of the Free Healthcare Service Policy in Improving Accessibility to Primary Health Services in Gianyar Regency

Putu Gede Pebriantara
Ida Ayu Putu Sri Widnyani
Nyoman Diah Utari Dewi

Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Vol. 23 No. 2 (2025): Jurnal Dialektika: Jurnal Ilmu sosial

This research aims to evaluate the effectiveness of the free healthcare policy implemented by the Gianyar Regency Government in improving access to primary healthcare services for the community. Using a descriptive qualitative approach, data were collected through in-depth interviews, observation, and document analysis. The results show that the policy has a positive impact, leading to an increase in visits to community health centers, higher immunization coverage rates, and a decrease in complaints about medical costs. However, challenges remain in the availability of medical staff, the distribution of medicine, and the quality of services. The policy is considered effective, but it requires strengthening in its management and continuous evaluation.