Journal Research of Social Science, Economics, and Management
Vol. 3 No. 5 (2023): Journal Research of Social Science, Economics, and Management

The Effect Of Trust On Loyalty Mediated By Customer Satisfaction And Commitment

Budiyanti, Theresia (Unknown)



Article Info

Publish Date
25 Dec 2023

Abstract

This study aims to analyze the effect of trust on customer loyalty by mediating customer satisfaction and commitment. This study uses a quantitative approach by collecting data through surveys using questionnaires to respondents who are customers of an organization or company. Data analysis was performed using regression methods to evaluate how trust can affect loyalty, with customer satisfaction and commitment as intermediary variables. The results of this study are expected to provide a better understanding of the relationship between trust, customer satisfaction, commitment, and customer loyalty. The implications may provide valuable insight for business practitioners in developing strategies that increase customer loyalty through increased trust, customer satisfaction, and commitment. This research can also make theoretical contributions to the marketing management literature regarding the relationship between these variables.

Copyrights © 2023






Journal Info

Abbrev

jrssem

Publisher

Subject

Environmental Science

Description

The Journal Research of Social Science, Economics, and Management is a double-blind peer-reviewed academic journal and has open access to social and scientific fields. The journal is published monthly once by CV. Publikasi Indonesia. The Journal Research of Social Science, Economics, and Management ...