Tekno - Pedagogi : Jurnal Teknologi Pendidikan
Vol. 15 No. 2 (2025): Tekno-Pedagogi| In Progress|

Analysis of Student Satisfaction with the Quality of Learning Services in Vocational Education

Keswanto, Heru (Unknown)
Kurniati, Erisa (Unknown)
Sofwan , Muhammad (Unknown)



Article Info

Publish Date
30 Oct 2025

Abstract

This study aims to analyze student satisfaction with the quality of online learning services in vocational education, employing the Technology Acceptance Model (TAM) as the theoretical framework. It examines the relationships between perceived ease of use, perceived usefulness, and institutional support on student satisfaction, considering complexities such as digital literacy, platform quality, and the need for practical learning. Using a quantitative survey approach, data were collected from 53 purposively selected students via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that perceived ease of use (β = 0.634, p < 0.001) and institutional support (β = 0.450, p < 0.001) significantly influence student satisfaction, with perceived usefulness also contributing positively (β = 0.348, p < 0.001). However, limited teacher-student interaction highlights challenges in platform design and online pedagogical training. The study recommends enhancing interaction through digital platforms, diversifying learning resources, and improving technological infrastructure, such as internet connectivity, to support effective vocational education.

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Journal Info

Abbrev

pedagogi

Publisher

Subject

Other

Description

Tekno Pedagogi Jurnal Teknologi Pendidikan is dedicated to advancing knowledge and research in the field of Pedagogy and Technology Education. The journal focuses on a range of key areas, including Pedagogy education, technology as a scientific discipline, broader pedagogy education, technology ...