Science Information System and Technology
Vol. 2 No. 02 (2024): West Science Information System and Technology

The Effect of Enterprise Resource Planning (ERP) System Implementation, User Training, and Management Support on User Satisfaction in Manufacturing Companies

Sudarmo, Sudarmo (Unknown)
Vandika, Arnes Yuli (Unknown)
Fahrijal, Rival (Unknown)



Article Info

Publish Date
30 Aug 2024

Abstract

This study examines the impact of Enterprise Resource Planning (ERP) system implementation, User Training, and Management Support on User Satisfaction within manufacturing companies. Using a quantitative approach, data were collected from 160 respondents and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that all three factors—ERP system implementation, User Training, and Management Support—have a positive and significant effect on User Satisfaction. Among these, User Training emerged as the most influential factor, followed by Management Support and ERP system implementation. These findings underscore the critical role of human-centric factors in ensuring successful ERP adoption and highlight the importance of comprehensive training and strong management involvement. The study offers practical insights for organizations aiming to enhance user satisfaction with ERP systems, emphasizing the need for a holistic approach that integrates technical and human factors.

Copyrights © 2024






Journal Info

Abbrev

wsist

Publisher

Subject

Computer Science & IT

Description

West Science Information System and Technology is a scholarly journal dedicated to the exploration and advancement of knowledge in the field of information systems and technology. The journal aims to publish high-quality research articles that contribute significantly to the understanding and ...