Jurnal Bisnis dan Pembangunan
Vol. 13 No. 3 (2024): Jurnal Bisnis dan Pembangunan

Analisis Pengaruh Product Quality, Discount & Interactivity terhadap Repurchase Intention melalui Customer Satisfaction pada Live Streaming Shopping

Syarifah Nada Fauzana (Unknown)
Hairudinor (Unknown)



Article Info

Publish Date
17 Dec 2024

Abstract

Abstract: The purpose of this study is to test and determine the direct and indirect influence between Product Quality, Discount & Interactivity on Repurchase Intention through Customer Satisfaction on Live Streaming Shopping. This study uses quantitative research methods with an explanatory type and uses the SmartPLS data analysis method by collecting data through distributing questionnaires to Indonesian people who have shopped via live streaming platforms with a sample of 113 respondents. The results of this test prove that Product Quality has a significant effect on Customer Satisfaction. Discounts have a significant effect on Customer Satisfaction. Interactivity has a significant effect on Customer Satisfaction. Product Quality has no significant effect on Repurchase Intention. Interactivity has no significant effect on Customer Satisfaction. Customer Satisfaction has a significant effect on Repurchase Intention. And Product Quality, Discount & Interactivity have an indirect effect on Repurchase Intention through Customer Satisfaction

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Journal Info

Abbrev

jbp

Publisher

Subject

Decision Sciences, Operations Research & Management Environmental Science Social Sciences

Description

Jurnal Bisnis dan Pembangunan published by Master Program of Business Administration Science Faculty of Social and Pilitical Scaiences Universitas Lambung Mangkurat. This journal focuses on every research dicipline releted to Management, Finance, Marketing, Human Resources, Operation Production, ...