Jurnal Manajemen Pemasaran dan Perilaku Konsumen
Vol. 4 No. 2 (2025)

Instagram Optimization as A Marketing Tool and Strengthening Relationships with Customers

Putri, Salsabila Rihardi Adali (Unknown)
Prabandari, Sri Palupi (Unknown)



Article Info

Publish Date
14 Nov 2025

Abstract

Purpose – This study aims to develop a business strategy for PT Galari Promosindo Prima to strengthen its strategic position and enhance competitiveness in Indonesia’s event organizer industry amid increasing competition and rapid digital transformation.     Design/methodology/approach –  This study adopts a descriptive qualitative approach. Data were collected through interviews, observations, and documentation. The analysis was conducted using Social Media Optimization (SMO) to assess internal and external conditions, SWOT analysis and SWOT matrix to generate strategic alternatives, and stakeholder alignment analysis to determine the most appropriate strategic direction.   Findings – The results indicate that Social Media Optimization (SMO) is the most suitable strategy for PT Galari Promosindo Prima under current conditions. The proposed strategy focuses on strengthening social media presence through structured content planning, improving visual branding on Instagram, monitoring performance, and utilizing Instagram analytics tools to optimize digital marketing effectiveness.   Originality/value – This study offers originality by integrating Social Media Optimization (SMO), SWOT analysis, and stakeholder alignment into a unified framework for strategic decision-making in the Event Organizer sector. The findings provide practical, context-specific recommendations that enhance digital marketing performance and support strategic business growth.

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Journal Info

Abbrev

jmppk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Publish all forms of quantitative and qualitative research articles and other scientific studies related to the field of Marketing Management and Consumer ...