Fostering Global Citizenship: Strategic Intercultural Communication Frameworks for Enhancing Social Cohesion

Naylal Fithri (Sekolah Tinggi Ilmu Ekonomi dan Bisnis Islam Badri Mashduqi)
Nurin Sakinati (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)
Jayanti Riska (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)
Hanatullah (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)
Nur Kholida (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)
Siti Nur F. (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)
Siti Rohmah (Sekolah Tinggi Ekonomi dan Bisnis Islam Badri Mashduqi)

HARAMAIN : Jurnal Manajemen Bisnis
Vol. 5 No. 02 (2025): HARAMAIN : JURNAL MANAJEMEN BISNIS

This study examines how strategic intercultural communication frameworks foster global citizenship and enhance social cohesion in Indonesia. The research is grounded in the view that global citizenship does not emerge automatically from cultural diversity or global interconnectedness, but must be cultivated through intentional communication practices that promote dialogue, mutual recognition, empathy, and inclusive participation. Using a qualitative approach with a case study design, this study explores how intercultural communication is practiced in diverse social settings and how such practices contribute to the strengthening of social cohesion. Data were collected through in-depth interviews, observation, and documentation involving educators, community actors, youth participants, and other relevant social actors engaged in intercultural interaction. The data were analyzed through data condensation, data display, and conclusion drawing/verification. The findings reveal that strategic intercultural communication plays a significant role in creating safe dialogic spaces, reducing prejudice, fostering empathy, encouraging cross-group participation, and building a broader sense of civic belonging. These processes collectively support the development of global citizenship while reinforcing social cohesion in a plural society. The study further shows that communication quality determines whether diversity becomes a source of shared learning or social fragmentation. Theoretically, this study contributes to the literature by positioning strategic intercultural communication as a central analytical framework linking global citizenship and social cohesion. Practically, the findings suggest that educational institutions, communities, and policymakers should integrate inclusive dialogue, intercultural literacy, and participatory communication into broader social development strategies. This study highlights the importance of communication-based approaches in translating diversity into sustainable solidarity in contemporary Indonesian society.