Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesian Nursing Scientific Journal)
Vol 15 No 02 (2025): Jurnal Ilmiah Ilmu Keperawatan Indonesia (JIIKI) Volume 15 Number 02 June 2025

The Relationship Between Nurse Performance in Providing Nursing Care and Patient Satisfaction at Budhi Asih General Hospital Jakarta

Fahlevi Hanafi, Muhammad Reza (Unknown)
Fadhillah, Harif (Unknown)
Widagdo, Giri (Unknown)
Nawangwulan, Rayahu (Unknown)



Article Info

Publish Date
20 Nov 2025

Abstract

Background: Patient satisfaction reflects patients’ perceptions and needs regarding the utilization of healthcare services. Nurse performance in Indonesia has been reported to be relatively low (53.4%). Objectives: To examine the relationship between nurse performance in providing nursing care and patient satisfaction at Budhi Asih General Hospital, Jakarta. Methods: This study employed a descriptive correlational design with a sample of 173 respondents determined using Lameshow’s proportion formula. Data were analyzed using logistic regression. Results: The study found that nurse performance was significantly associated with patient satisfaction (p-value 0.03 < 0.05). Multivariate analysis confirmed that nurse performance remained significantly related to patient satisfaction. Conclusion: Nurse performance had an odds ratio (OR) of 4.5 (95% CI: 1.926–10.877), indicating that nurses’ performance increases the likelihood of patient satisfaction fourfold after controlling for age, marital status, and length ofstay.

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Journal Info

Abbrev

jiiki

Publisher

Subject

Nursing

Description

Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesia Nursing Scientific Journal) adalah jurnal ilmiah yang memuat naskah mengenai keperawatan medikal bedah, keperawatan gawat darurat, keperawatan jiwa, keperawatan maternitas dan anak, keperawatan komunitas, keluarga dan lansia serta keperawatan ...