Jurnal Ilmiah Manajemen & Kewirausahaan
Vol 10 No 4 (2024): Juni

Studi Pengaruh Personal Selling dan Digital Marketing terhadap Tingkat Kepuasan Nasabah di PT. Bank Mandiri Taspen KCP Parepare

Sulo, Rail (Unknown)
Putra, Pandi (Unknown)
Darmawansah, Darmawansah (Unknown)
Tijjang, Bakhtiar (Unknown)
Ali, Syahban Mada (Unknown)



Article Info

Publish Date
05 Jun 2024

Abstract

This research aimed to determine Personal Selling and Digital Marketing partially influence Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare. To find out how personal selling and digital marketing simultan eously influence customer satisfaction at PT. Bank Mandiri Taspen KCP Parepare.The analysis method used is quantitative descriptive, using primary data sourced from the results of questionnaires that have been answered by respondents. The tests used include Validity Test, Reliability Test, Descriptive Analysis, Multiple Linear Regression Analysis and t Test (partial), f Test (simultaneous), R2 Test (Coefficient of Determinated).These results indicated that both Personal Selling and Digital Marketing have a partial effect on Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare. simultaneously Personal Selling and Digital Marketing influence Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare.

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Journal Info

Abbrev

man

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen & Kewirausahaan a is a peer-reviewed journal published by the Faculty of Economics and Business Andi Sapada Institute of Social and Business Sciences. JIMK is published four times a year in March, June, September, and December. This journal provides direct open access to ...