Preventif : Jurnal Kesehatan Masyarakat
Vol. 10 No. 1 (2019): Volume 10, No. 1 (2019)

The Relationship of Marketing Mix With Patient Loyalty At Inpatient Unit Of Undata General Hospital

Hapsa, Hapsa (Unknown)



Article Info

Publish Date
09 Jul 2020

Abstract

Hospital is an individual health care institution plenary, bused on continuous improvement in service quality and active marketing management. The marketing mix consists of 7P namely product, price, place, promotion, people, process, and physical evidence. The (RSUD) Undata Central Sulawesi Province is a referral hospital where the number of general patient visits in the inpatient unit has decreased over the past 3 years, indicating a decrease in patient loyalty. This study aims to determine the relationship of marketing mix with patient loyalty in the inpatient unit of the regional general hospital (RSUD) Undata Central Sulawesi Province. The research method used is quantitative with a cross sectional approach. The population is all inpatients of the undata general hospital which number 1.255 sampling technique was proportional stratified sampling. Data analysis used in this study is univariate and bivariate analysis with a value of p≤0,05. The results show that there is a marketing mix relationship product (p=0,000), price (p=0,002), place (p=0,001), promotion (p=0,000), people (p=0,000), process (p=0,000), and physical evidence (p=0,018) with patient loyalty in the inpatient unit of the regional general hospital undata in palu. It is expected that the (RSUD) Undata Palu will further improve the quality of its marketing mix in SDM professionalisme, service speed, physical quality, and hospital equipment.

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Journal Info

Abbrev

preventif

Publisher

Subject

Public Health

Description

Preventif Jurnal Kesehatan Masyarakat welcomes manuscripts that cover a broad range of topics within the public health discipline The journals scope encompasses but is not limited to the following key areas Health Administration and Policy The management organization and policy making processes ...