ProBisnis : Jurnal Manajemen
Vol. 16 No. 06 (2025): November: Management Science

Pengaruh Beban Kerja, Kompensasi Non Finansial, dan Disiplin Kerja Terhadap Kinerja Pelayanan Pegawai

Syahputri, Dedek (Unknown)
Risal, Taufiq (Unknown)



Article Info

Publish Date
07 Dec 2025

Abstract

This study aims to analyze the influence of workload, non-financial compensation, and work discipline on employee service performance. The research method used is a quantitative approach with multiple linear regression analysis. Based on the results of the first hypothesis test, it was found that workload has a positive and significant effect on service performance, indicating that a proportional and well-managed workload can encourage employees to deliver more optimal service. The second hypothesis test shows that non-financial compensation has a negative and significant effect on service performance, suggesting that the forms of non-financial rewards currently implemented may not be well-targeted or aligned with employee expectations, thus negatively impacting their performance. Meanwhile, the third hypothesis test indicates that work discipline does not have a positive and significant effect on employee service performance. However, simultaneously, the F-test results show that workload, non-financial compensation, and work discipline together have a positive and significant effect on service performance, with an F-value of 31.333 and a significance level of 0.000. These findings provide important implications for management in designing strategies to improve service performance through the effective management of internal.

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Journal Info

Abbrev

ProBisnis

Publisher

Subject

Humanities Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

ProBisnis: The Management Journal was previously published in print, then in 2020 it was changed to online. This journal has ISSN: 2086-7654( Print) and ISSN: 2808-7240(Online). The scope of this journal is Economics, Management, Marketing, Strategic Management, Entrepreneurship, Leadership ...