Indonesian Journal of Innovation and Applied Sciences (IJIAS)
Vol. 5 No. 3 (2025): October-January

Extending the Technology Acceptance Model: Contextualizing Trust and Usability in Shaping Online Consumer Behavior in Dhaka, Bangladesh

Afrin, Rumana (Unknown)
Sarker, Sahin Akter (Unknown)



Article Info

Publish Date
30 Oct 2025

Abstract

With the rapid growth of e-commerce in the Asian region, understanding the drivers of online purchasing decisions is crucial for businesses and policymakers. Hence, this study extends the Technology Acceptance Model (TAM) to examine key factors shaping online consumer behavior in Dhaka, Bangladesh, an emerging e-commerce market marked by low trust and infrastructural limitations. Building on TAM’s core constructs, ‘perceived usefulness’ and ‘perceived ease of use’, researchers incorporate trust/security and delivery reliability as critical contextual variables. Data from 200 respondents reveal that price discounts and website usability significantly influence purchase intentions, followed by delivery time and customer reviews. Regression and ANOVA analyses confirm these variables’ predictive power. Trust and security concerns emerge as major antecedents to perceived usefulness, reflecting the unique challenges of digital adoption in Dhaka. The findings validate TAM’s relevance while demonstrating the need for its contextual adaptation in emerging markets. Young, tech-savvy consumers dominate the online shopping landscape, suggesting that targeted design and trust-building initiatives are essential. This research offers strategic insights for e-commerce platforms and policymakers aiming to optimize consumer engagement and satisfaction in Bangladesh’s rapidly evolving digital economy.

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Journal Info

Abbrev

ijias

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Mathematics Social Sciences

Description

AIM Indonesian Journal of Innovation and Applied Sciences (IJIAS) is an International Journal, Peer-Reviewed, and Open Access which is devoted to disseminating the results of community service, innovation research, and research results in applied sciences. IJIAS does not accept a critical review ...