International Journal of Health Science and Technology
Vol. 7 No. 2 (2025): November

Effective therapeutic communication by nurses improves inpatient satisfaction on Hospital Wards

izzah, Nur (Unknown)
Khasanah, Elsya Alfirotul (Unknown)
Kusuma, Nur Intan (Unknown)



Article Info

Publish Date
04 Dec 2025

Abstract

In an era of global competition and increasing societal demands, the quality of healthcare services and patient satisfaction are important indicators of hospital quality. Nurses are the healthcare workers with the highest frequency of interaction with patients in inpatient wards, and communication is crucial. Effective and high-quality communication is key to nurses' success in carrying out their roles and functions to improve patient satisfaction. This study aims to examine the relationship between nurses’ therapeutic communication and patient satisfaction in the inpatient ward. This study employs a descriptive correlational design with a cross-sectional approach. The sample used was 67 inpatients who were selected proportionally based on the number of patients in each treatment room using a proportional random sampling technique. A questionnaire was used as the measurement tool to measure therapeutic communication and patient satisfaction. Data analysis was conducted using Fisher’s Exact Test.The study indicated a significant relationship between nurses' therapeutic communication and patient satisfaction in the inpatient ward. Therefore, hospitals are strongly recommended to provide regular training and incorporate this skill into nurse performance evaluations to systematically improve the overall quality of care and institutional reputation.

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Journal Info

Abbrev

ijhst

Publisher

Subject

Humanities Engineering Health Professions Nursing Public Health

Description

International Journal of Health Science and Technology published since July 2019 with ISSN Online: 2685-8673 by LPPM Universitas Aisyiyah Yogyakarta. IJHST Published third a year in January, July and November. This journal contains research papers as results of research which have already been ...