Jurnal Ilmiah Manajemen Kesatuan
Vol. 13 No. 6 (2025): JIMKES Edisi November 2025

The Mediating Influence of Brand Trust, Perceived Quality, and Brand Love on Brand Loyalty

Saktiana, Galuh Mira (Unknown)



Article Info

Publish Date
30 Nov 2025

Abstract

The competitive market for traditional food brands underscores the need to understand factors driving consumer loyalty. This study examines how brand experience influences brand loyalty, mediated by brand trust, perceived quality, and brand love. The objective is to clarify the mediating roles of these variables and address inconsistencies in prior research regarding their impact on loyalty for traditional food products. A quantitative cross-sectional design was employed, collecting data from 364 respondents using a purposive sampling method. Data were analyzed using Partial Least Squares Structural Equation Modeling. The results show that brand experience does not directly affect brand loyalty, but significantly influences brand trust, perceived quality, and brand love, which in turn drive loyalty. Brand trust, perceived quality, and brand love partially mediate the relationship between brand experience and loyalty, with consumers favoring innovative flavors and cultural appeal. This study concludes that fostering trust, quality perceptions, and emotional attachment is crucial for building loyalty to traditional food, offering practical strategies for traditional brands to enhance consumer retention in competitive markets.

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Journal Info

Abbrev

jimkes

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI ...