Pengaruh Kualitas Pelayanan, Kualitas Produk, Dan Sistem Bagi Hasil Terhadap Kepuasan Nasabah Tabungan Mudharabah Studi Kasus Bank Syariah Indonesia KC Tanjung

Mahyuni
Puspitasari, Ervinia

Indonesian Journal of Applied Accounting and Finance
Vol. 5 No. 1 (2025): June

The purpose of this study is to determine the influence of service quality, product quality, and the profit-sharing system on customer satisfaction of mudharabah savings at PT Bank Syariah Indonesia KC Tanjung. This research employs a quantitative method with a systematic investigative approach. Both primary and secondary data were used, with data collected through a questionnaire instrument. The collected data were then processed using SPSS. The results of the study indicate that, partially, service quality and product quality have a significant effect on customer satisfaction, whereas the profit-sharing system does not have a partial effect on customer satisfaction. Simultaneously, service quality, product quality, and the profit-sharing system have a significant influence on the satisfaction of mudharabah savings customers at Bank Syariah Indonesia KC Tanjung.