Jurnal Sisfokom (Sistem Informasi dan Komputer)
Vol. 15 No. 01 (2026): JANUARY

Literature-Driven Contributions to the Development of LLM-Based Customer Insight Systems

Nugroho, Irwan Andriyanto (Unknown)
Kusworo Adi (Unknown)
Komang Budi Aryasa (Unknown)



Article Info

Publish Date
08 Dec 2025

Abstract

This study presents the conceptual development of a sentiment analysis model using Large Language Models (LLMs), integrated with a dynamic weighting system based on the strategic value of product attributes. While previous research has demonstrated the effectiveness of Natural Language Processing (NLP) techniques in analyzing customer satisfaction and online reviews, few efforts have aligned sentiment insights with product prioritization in decision-making. Drawing from a systematic review of seven recent studies—most of which rely on traditional NLP approaches—this research identifies critical gaps, including fragmented sentiment extraction and the lack of contextual, strategic weighting. The proposed LLM-based framework advances prior insights by combining sentiment analysis, customer voice modeling, and adaptive prioritization mechanisms. The outcome is intended to enhance product improvement strategies, align customer feedback with strategic objectives, and support data-driven decision-making in dynamic business environments.

Copyrights © 2026






Journal Info

Abbrev

sisfokom

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

Description

Jurnal Sisfokom merupakan singkatan dari Jurnal Sistem Informasi dan Komputer. Jurnal ini merupakan kolaborasi antara sivitas akademika STMIK Atma Luhur dengan perguruan tinggi maupun universitas di Indonesia. Jurnal ini berisi artikel ilmiah dari peneliti, akademisi, serta para pemerhati TI. Jurnal ...