Journal of Organizational Analysis and Performance
Vol. 1 No. 1 (2025): Journal of Organizational Performance and Analysis

The Influence of Digital Service Aspects on Online Purchasing Decisions: A Case Study on Shopee Users

Melinda Sari (Department of Economics, Faculty of Economics, Universitas Negeri Jakarta)



Article Info

Publish Date
08 Nov 2025

Abstract

The purpose of this study is to analyze the influence of Website Quality, Trust, and E-Service Quality on online purchasing decisions at the online shop shopee among students. This type of research is quantitative with a sampling technique using purposive sampling with a sample size of 246 respondents. The data was analyzed using the structural equitation modeling partial least squares (SEM-PLS) method to test the relationship between variables. The results of the study indicate that website quality, trust, e-service quality have a positive and significant influence on online purchasing decisions at the shopee online shop. These findings indicate that improving the digital quality of Shopee's services can directly drive conversion and customer loyalty. The implications of this study provide input for e-commerce players, especially Shopee, to continue to improve technical aspects and customer trust in managing online services.

Copyrights © 2025






Journal Info

Abbrev

optimanus

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Journal of Organizational Analysis and Performance is an academic journal that accommodates scientific works containing thoughts, empirical studies, and research results on the theme of Management and Accounting. Journal of Organizational Analysis and Performanceis published by the independent ...