JURNAL TEKNOLOGI DAN OPEN SOURCE
Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025

The The Use of the K-Means Algorithm in Analyzing E-Commerce Consumer Segmentation: A Case Study of the Online Retail Dataset (UK)

Kusdaryanto, Ardo (Unknown)
Wijanarko, Christoporus Dimas (Unknown)
Widyantara Usat, Paskalis Dwi (Unknown)
Prabowo , Ary (Unknown)



Article Info

Publish Date
02 Dec 2025

Abstract

This study aims to analyze consumer segmentation on e-commerce platforms by employing the K-Means algorithm as the primary clustering method. Using the Online Retail (UK) dataset, which contains comprehensive transaction records from a UK-based online retail company, the research focuses on identifying behavioral patterns among consumers. Several key variables, including purchase frequency, total transaction value, and recency or visit time, are processed to create meaningful clusters that represent different types of consumer behavior. The K-Means algorithm is applied through a series of preprocessing steps, such as data cleaning, feature selection, and normalization to ensure accurate clustering results. Once the clusters are formed, each consumer group is analyzed to determine its characteristics, purchasing tendencies, and potential value to the business. The segmentation results provide valuable insights for businesses in developing targeted marketing strategies and personalized service offerings. By understanding the unique preferences and behaviors within each cluster, companies can optimize promotional efforts, improve customer retention, and enhance overall user experience. The findings indicate that data-driven segmentation using the K-Means algorithm is a highly effective approach for gaining deeper, actionable insights into consumer behavior, thereby supporting more strategic decision-making in the e-commerce environment.

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Journal Info

Abbrev

JTOS

Publisher

Subject

Computer Science & IT

Description

Jurnal Teknologi dan Open Source menerbitkan naskah ilmiah. yang berkaitan dengan sistem informasi, teknologi informasi dan aplikasi open source secara berkala (2 kali setahun). Jurnal ini dikelola dan diterbitkan oleh Program Studi Teknik Informatika Fakultas Teknik, Universitas Islam Kuantan ...